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Oracle Magazine

Oracle Magazine contains technology strategy articles, sample code, tips, Oracle and partner news, how to articles for developers and DBAs, and more. Oracle (NASDAQ: ORCL) is the world's largest...Read More


How to Buy a Phone System

Considering a new phone system for your business? The Phone System Buyer's Guide from VoIP-News provides you with all of the information you need to make a more informed decision. The Guide helps you...Read More


Which CMS Is Right For Me?

If you're wondering which CMS is the right one for your organization, this comprehensive guide will take you through the various options available, detailing the pros and cons of each. Download...Read More


Sales Force Automation Comparison Guide

Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions...Read More




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Intelligence Support Articles


SugarCRM and Twitter

The news as of the first coffee this morning, and the music is... total iTunes shuffle... hit play, no idea what the first song's going to be, you'll know it as soon as I do... it is... Van Morrison's "Gloria," from his live "It's Too Late To Stop Now" album:

Where in the World is Appirio?


While I would like to claim that the reason this blog hasnt been updated since September is because the entire company has been out of the office solving world hunger, that isnt exactly true....
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Its an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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How Technology Is Costing Companies Billions


This is the story of a very expensive customer loyalty program that worked flawlessly for two decades only to be derailed by several remarkable misuses of...
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Microsoft and Concentrix


British customer relationship management specialist and IT vendor Concentrix is now providing Microsoft Dynamics CRM 4.0 as a hosted offering. Concentrix has been implementing Microsoft Dynamics CRM as an on-premise product within businesses for...
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Customer is King - Feedly RSS Reader Launched! Long Live the King!


Its been a great day for feedly - the start up created by Edwin Khodabakchian and his impressive team. I have known Edwin since Oracle acquired his previous baby Collaxa. He brought a fresh new spirit to Oracle and was an inspiration to be around....
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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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